The journey starts by asking yourself what challenges are we facing and how will managed services help?
A cross-functional team needs to focus on performing root-cause and gap analysis’ in order to definitively determine what is needed from a managed services perspective.
Getting deeply engaged with the critical personnel groups is essential to assessing and validating the opportunities and getting the buy-in and collaboration that is necessary to get the program launched.
It’s here that the details can make or break the managed services program. Both the procurement organization and the managed services provider must be united it their collaborative approach in establishing and prioritizing the following.
Without an effective understanding and strategy for each of these aspects, the transition to the managed services program could face significant challenges.