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Staffing & Managed Services

Tech Desk

Management of procurement technology systems for user help desk, technical support, and incident management

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Enabling the User Community for Long Term Success

Tech Desk
Delivering end-user and systems support designed to increase utilization and sustain return on investment.

Velocity Tech Desk is an end-to-end outsourcing service offering proven capabilities and deep domain expertise. We address your business challenges through our integrated technical and business process support solutions that address critical business functions.

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Velocity's Tech Desk delivers end-user and procurement systems support designed to increase utilization and sustain ROI for your source to pay technology

Program Management Activities

  • 01

    DESIGN
    Analyze and develop strategy for program

  • 02

    BUILD
    Draft process, policy, SOP and guide tools

  • 03

    PLAN
    Develop rollout plan, communications and training approach

  • 04

    PILOT
    Implement a key user group pilot to assess readiness

  • 05

    DEPLOY
    Implement program enterprise wide according to plan

  • 06

    DRIVE
    User onboarding, training and communications

  • 07

    MANAGE
    Establish KPIs and VOC capabilities to ensure continued adoption

  • 08

    IMPROVE
    Formalize knowledge capture and continuous improvement plans

    Ready to optimize your procurement technology systems support?

    Contact Our Experts

    Leveraging Solution Experts For Systems Administration & User Support

    Management of procurement technology systems for user help desk, technical support, and incident management. We dedicate administrative and technical support for Procurement SaaS tools, user management including on-boarding, training and licensing compliance, and solutions expertise. 

    EXPERTISE

    We deliver industry best practices, category expertise, and deep business process knowledge that have been developed across diverse industries to produce results.

    REACH

    With extensive experience using most of the leading procurement solutions, the team can adapt and deliver with expert level proficiency.

    PRODUCTIVITY

    Our technical and business process expertise is able to expand and contract based on the demands of your business. Our teams ramp up quickly integrating with your culture.

    VISIBILITY

    We provide you access to industry leading best-practices and ensure continual knowledge transfer to your internal team.

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    The Basics of the Tech Desk

    Full procurement solution support coverage using our various service options

    Experience with most of the leading procurement software solution providers combined with best practices, lessons-learned from multiple procurement systems and customers

    Continuous improvement collaboration with client leadership to identify opportunities for enhancement and growth

    Support model that combines strategic procurement & technology leadership with tactical experts to provide effective support

    Services that free-up leaders, managers, and associates to focus on their jobs and other more strategic initiatives

    Start A Conversation to
    Activate Your
    Procurement Potential
    Fill out the contact form or call
    484-406-5678

    Let us help you uncover your hidden potential