Tech Desk
Management of procurement technology systems for user help desk, technical support, and incident management
Enabling the User Community for Long Term Success

Velocity Tech Desk is an end-to-end outsourcing service offering proven capabilities and deep domain expertise. We address your business challenges through our integrated technical and business process support solutions that address critical business functions.

Program Management Activities
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01
DESIGNAnalyze and develop strategy for program -
02
BUILDDraft process, policy, SOP and guide tools -
03
PLANDevelop rollout plan, communications and training approach -
04
PILOTImplement a key user group pilot to assess readiness -
05
DEPLOYImplement program enterprise wide according to plan -
06
DRIVEUser onboarding, training and communications -
07
MANAGEEstablish KPIs and VOC capabilities to ensure continued adoption -
08
IMPROVEFormalize knowledge capture and continuous improvement plans
Ready to optimize your procurement technology systems support?
Leveraging Solution Experts For Systems Administration & User Support
Management of procurement technology systems for user help desk, technical support, and incident management. We dedicate administrative and technical support for Procurement SaaS tools, user management including on-boarding, training and licensing compliance, and solutions expertise.
We deliver industry best practices, category expertise, and deep business process knowledge that have been developed across diverse industries to produce results.
With extensive experience using most of the leading procurement solutions, the team can adapt and deliver with expert level proficiency.
Our technical and business process expertise is able to expand and contract based on the demands of your business. Our teams ramp up quickly integrating with your culture.
We provide you access to industry leading best-practices and ensure continual knowledge transfer to your internal team.

Out-Tasking of the Administrative and Tactical Systems Support for …

Out-Tasking of the Administrative and Tactical Systems Support for …
The Basics of the Tech Desk
Full procurement solution support coverage using our various service options
Experience with most of the leading procurement software solution providers combined with best practices, lessons-learned from multiple procurement systems and customers
Continuous improvement collaboration with client leadership to identify opportunities for enhancement and growth
Support model that combines strategic procurement & technology leadership with tactical experts to provide effective support
Services that free-up leaders, managers, and associates to focus on their jobs and other more strategic initiatives
Staffing & Managed Services
Procurement Potential
Let us help you uncover your hidden potential
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