Program Management Activities
01Analyze and develop strategy for program
02Draft process, policy, SOP and guide tools
03Develop rollout plan, communications and training approach
04Implement a key user group pilot to assess readiness
05Implement program enterprise wide according to plan
06User onboarding, training and communications
07Establish KPIs and VOC capabilities to ensure continued adoption
08Formalize knowledge capture and continuous improvement plans
Ready to optimize your procurement technology systems support?
Leveraging Solution Experts For Systems Administration & User Support
Management of procurement technology systems for user help desk, technical support, and incident management. We dedicate administrative and technical support for Procurement SaaS tools, user management including on-boarding, training and licensing compliance, and solutions expertise.
We deliver industry best practices, category expertise, and deep business process knowledge that have been developed across diverse industries to produce results.
With extensive experience using most of the leading procurement solutions, the team can adapt and deliver with expert level proficiency.
Our technical and business process expertise is able to expand and contract based on the demands of your business. Our teams ramp up quickly integrating with your culture.
We provide you access to industry leading best-practices and ensure continual knowledge transfer to your internal team.
The Basics of the Tech Desk
Full procurement solution support coverage using our various service options
Experience with most of the leading procurement software solution providers combined with best practices, lessons-learned from multiple procurement systems and customers
Continuous improvement collaboration with client leadership to identify opportunities for enhancement and growth
Support model that combines strategic procurement & technology leadership with tactical experts to provide effective support
Services that free-up leaders, managers, and associates to focus on their jobs and other more strategic initiatives