Managed Services

Tech Desk

Management of procurement technology systems for user help desk, technical support and incident management.

Enabling the User Community for Long Term Success

Tech Desk
Delivering end-user and systems support designed to increase utilization and sustain return on investment.

Velocity Tech Desk is an end-to-end outsourcing service offering with proven capabilities and deep domain expertise. We address your business challenges through our integrated technical and business process support solutions that address critical business functions.

Velocity's Tech Desk delivers end-user and procurement systems support designed to increase utilization and sustain ROI for your source to pay technology

Program Management Activities

  • 01

    DESIGN
    Analyze and develop strategy for program
  • 02

    BUILD
    Draft process, policy, SOP and guide tools
  • 03

    PLAN
    Develop rollout plan, communications and training approach
  • 04

    PILOT
    Implement a key user group pilot to assess readiness
  • 05

    DEPLOY
    Implement program enterprise wide according to plan
  • 06

    DRIVE
    User onboarding, training and communications
  • 07

    MANAGE
    Establish KPIs and VOC capabilities to ensure continued adoption
  • 08

    IMPROVE
    Formalize knowledge capture and continuous improvement plans

Ready to begin your Procurement transformation?

Leveraging Solution Experts For Systems Administration & User Support

Management of procurement technology systems for user help desk, technical support and incident management. We dedicate administrative and technical support for Procurement SaaS tools, user management including on-boarding, training and licensing compliance, and solutions expertise, best-practices and knowledge transfer.
MOBILIZATION
Our teams can quickly ramp up on dedicate and effective team that can integrate with our client’s culture rapidly without minimal disruption.
EXPERIENCE
We deliver industry best practices, category expertise, and deep business process knowledge that have been developed across diverse industries to produce results.
SCALABLE
Our technical and business process expertise is able to expand and contract based on the demand of the client business.
SYSTEMS
With extensive experience using most of the leading procurement solutions, the team can adapt and deliver with expert level proficiency.

The Basics of the Tech Desk

Full procurement solution support coverage using our various service optionsFull procurement solution support coverage using our various service options

Experience with most of the leading procurement software solution providers combined with best practices, lessons-learned from multiple procurement systems and customers

Continuous improvement collaboration with client leadership to identify opportunities for enhancement and growth

Support model that combines strategic procurement & technology leadership with tactical experts to provide effective support

Services that free-up leaders, managers and associates to focus on their jobs and other more strategic initiatives
Start A Conversation to
Activate Your
Procurement Potential
Fill out the contact form or call

Let us help you uncover your hidden potential

© Velocity Procurement