Managed Services

Tech Desk

Management of procurement technology systems for user help desk, technical support and incident management.

Enabling the User Community for Long Term Success

Tech Desk
Delivering end-user and systems support designed to increase utilization and sustain return on investment.

Velocity Tech Desk is an end-to-end outsourcing service offering with proven capabilities and deep domain expertise. We address your business challenges through our integrated technical and business process support solutions that address critical business functions.

Tech Desk

Program Management Activities

  • 01

    Analyze and develop strategy for program
  • 02

    Draft process, policy, SOP and guide tools
  • 03

    Develop rollout plan, communications and training approach
  • 04

    Implement a key user group pilot to assess readiness
  • 05

    Implement program enterprise wide according to plan
  • 06

    User onboarding, training and communications
  • 07

    Establish KPIs and VOC capabilities to ensure continued adoption
  • 08

    Formalize knowledge capture and continuous improvement plans

    Ready to begin your Procurement transformation?

    Leveraging Solution Experts For Systems Administration & User Support

    Management of procurement technology systems for user help desk, technical support and incident management. We dedicate administrative and technical support for Procurement SaaS tools, user management including on-boarding, training and licensing compliance, and solutions expertise, best-practices and knowledge transfer.
    Our teams can quickly ramp up on dedicate and effective team that can integrate with our client’s culture rapidly without minimal disruption.
    We deliver industry best practices, category expertise, and deep business process knowledge that have been developed across diverse industries to produce results.
    Our technical and business process expertise is able to expand and contract based on the demand of the client business.
    With extensive experience using most of the leading procurement solutions, the team can adapt and deliver with expert level proficiency.

    The Basics of the Tech Desk

    Full procurement solution support coverage using our various service optionsFull procurement solution support coverage using our various service options

    Experience with most of the leading procurement software solution providers combined with best practices, lessons-learned from multiple procurement systems and customers

    Continuous improvement collaboration with client leadership to identify opportunities for enhancement and growth

    Support model that combines strategic procurement & technology leadership with tactical experts to provide effective support

    Services that free-up leaders, managers and associates to focus on their jobs and other more strategic initiatives
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