Velocity Procurement Announces US-Based Premium Technical Support for Zycus Customers
Conshohocken, PA, September 19, 2018 – Velocity Procurement LLC has announced today that it has formalized a program with Zycus, a leading global provider of complete Source-to-Pay suite of procurement performance solutions, to provide optional US-based technical support to Zycus’ existing and future customers.
Velocity Procurement has invested in the expansion of its existing Procurement Managed Services in order to deliver dedicated technical and administrative support on the Zycus platform. “Now combining our technical and customer service capabilities, we believe this program has great potential to strengthen the already market leading Zycus solution offerings” says T Grant Dearborn, Co-Founder at Velocity Procurement.
Over the recent years, Velocity Procurement has become a leading delivery and services partner with Zycus which has allowed them to build a strong resource bench and knowledgebase around the Zycus solution set. This capability and new capacity will provide Zycus Customers with additional benefits to the existing Zycus Technical Services team based in India.
Benefits to Zycus Customers
• Faster technical support response times
• Access to Procurement and Business Process expertise
• Valued-add services such as user on-boarding and training
• Enhanced user experience and greater customer satisfaction
Zycus Customers will now have the opportunity to upgrade their technical support to Velocity’s Premium Zycus Support (PZS). These upgrades include Level 1 technical support, module administration and enhanced user training. In selecting the PZS, Customers will be able to rely on a dedicated Zycus Support team based at Velocity’s Headquarters in Conshohocken PA (suburb of Philadelphia). Zycus Technical support will still provide the customer with its standard support which includes system maintenance, new releases and any technical escalations from the Velocity Team.
“We are excited for how this new premium support offering by Velocity will bring an additional layer of solution experience, expertise and procurement best-practices to our community of customers” said Greg Mark, Chief Customer Officer at Zycus.
About Velocity Procurement
Velocity Procurement’s vision is to deliver best in class procurement consulting services, process improvement, technology and managed services to help our customers manage their ongoing procurement operations. We quickly acclimate and become highly vested in our customer’s success through long term partnerships. We are obsessed with delivering impactful solutions with fast implementation.
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