Source-To-Pay Transformation For Health Insurance Provider

Intense focus on infusing best-practices in change management and technology adoption contributes to the successful deployment of a leading S2P solution.One of the largest Medicaid Managed Care organizations in the US serving more than 5.3 million people.To support customer through implementation of an S2P Solution and to ensure a critical on-time go live. Tasked with module configuration support, business process alignment and optimization as part of the comprehensive procurement solution. Guided change management, communications and training to facilitate company-wide adoption.Fragmented procurement organization, over time, developed layers of operational procedures devoid of a number of best practices. There were difficult and inconsistent ordering processes, including siloed purchasing sites with specialized requirements. In addition, a manual AP process led to frequent non-PO purchases with non-matched invoice processing. Lack of control in the procurement process made strategic sourcing cumbersome and lead to supplier dissatisfaction due to an underdeveloped supplier on-boarding process

• A detailed business process map was developed to ensure a single, fully integrated procurement platform. The process map provided the organization the solution efficiency they were seeking.
• Transformative change management requires strong communications, our team collaborated
  with internal executives to develop effective communications for the organization.
• Consistent support, expectation management and timely communications ensured all users were aware of the upcoming system enhancements and what their various responsibilities were from the beginning.
• Experienced P2P experts provided comprehensive support through go-live to ensure stability and adoption.
• Users have been trained to effectively use the S2P solution through a combination of trainer-led seminar style sessions and web meetings.

This program wouldn’t have been a success without the laser focus of the change management efforts.