One of the largest Medicaid Managed Care organizations in the US serving more than 5.3 million people.One of the largest Medicaid Managed Care organizations in the US serving more than 5.3 million people.
To support customer through implementation of an S2P Solution and to ensure a critical on-time go live. Tasked with module configuration support, business process alignment and optimization as part of the comprehensive procurement solution. Guided change management, communications and training to facilitate company-wide adoption.
Fragmented procurement organization, over time, developed layers of operational procedures devoid of a number of best practices. There were difficult and inconsistent ordering processes, including siloed purchasing sites with specialized requirements. In addition, a manual AP process led to frequent non-PO purchases with non-matched invoice processing. Lack of control in the procurement process made strategic sourcing cumbersome and lead to supplier dissatisfaction due to an underdeveloped supplier on-boarding process