Rapid growth naturally comes with some growing pains, the impact was evident in a multi-functional team who was now charged with a formal role in procurement. Though a dedicated staff, there were knowledge and experience gaps which needed addressed to meet the needs of increased demand. Lack of formal procurement policy and sourcing processes, combined with limited visibility into 3rd party spend, developed into an environment of supplier risk and lack of visibility to savings opportunities. In addition, despite change management efforts multiple business units were performing supplier contracting activities differently.
